TMCnet's Videos

LIST OF VIDEOS MATCHING THE KEYWORD "Interact"

ITEXPO Anaheim 2015 Skype for Business Presentation by: Enghouse Interactive

10/20/2015

AudioCodes on Winning Interactive Intelligence Partner Award

TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes

Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center

06/03/2013

Interactive Intelligence: Cloud-based Small Center

TMC's Peter Bernstein talks with Jason Alley, Solutions Marketing, Interactive Intelligence Darren Gill, Vice President of Sales, Cloud Small Center, Interactive Intelligence

Tags: Jason Alley, Darren Gill, Cloud Small Center, Interactive Intelligence, contact center solutions, customer interactions, call center

05/28/2013

Interactive Intelligence Presents The Interactive Supervisor for iPad

TMC's Peter Bernstein talks with Tim Passios Senior Director of Solutions Marketing, Interactive Intelligence

Tags: Tim Passios, Interactive Intelligence, contact center supervisor, iPad app for contact centers supervisors, contact center solutions, customer interactions, customer experience, call center

05/28/2013

Interactive Intelligence: Interactions 13 Insights

TMC's Peter Bernstein talks with Joe Staples, Chief Marketing Officer (CMO), Interactive Intelligence

Tags: Interactions 13, Interactive Intelligence, Joe Staples, contact center solutions, customer interactions, customer experience, call center

05/28/2013

Interactive Intelligence: Managing Company Growth and the Future of Contact Centers

TMC's Peter Bernstein talks with Dr. Don Brown, CEO, Interactive Intelligence

Tags: : Interactive Intelligence, contact center solutions, customer interactions, customer experience, document management, Interactions 13, call center

05/28/2013

OrgSpan: Obtaining Better Organizational Visibility to Connect Customers with Best Resources

TMC's Peter Bernstein talks with Jeff Swartz, Chief Operating Officer, OrgSpan

Tags: OrgSpan, Interactive Intelligence, customer services, customer interactions, contact center solutions, customer experience, call center

05/28/2013

AudioCodes Enabling the Future of Contact Center Solutions

TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes

Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center

05/28/2013

Vidyo Expains Emerging Role of Video for Contact Center Customer Interactions

TMC's Peter Bernstein interviews Ami Barzelay, Systems Engineer, Vidyo, Inc

Tags: video, contact center solutions, customer interactions, customer experience, Vidyo, call center, Ami Barzelay

05/28/2013

Next Generation of Call Center Interaction Recording from Accurate Always

Kate Haley from Accurate Always discusses next generation communications recording, storage, and retrieval requirements in today's contact centers.

Tags: accurate always, voxida, call recording, enterprise video recording, call center monitoring, quality assurance, interaction recording, communications monitoring, communications recording, call center recording, managed recording, recording solutions,

07/19/2012

Turning the Hotel TV into a Personalized Video Experience

Hotel guests have their own viewing preferences, and often their own devices as well, eliminating a value proposition for hoteliers. What would happen if guests could log in via a small cell network and play content from their tablets on their in-room entertainment systems? This creates a new revenue model for hoteliers and a personalized service for guests.

Tags: Enseo, hotel video, hospitality technology, hotel network services, video decoder, digital media solutions, digital signage, interactive video

05/24/2012

Face to Face Social TV

Imagine taking social TV to a new level. Instead of calling your friends to discuss a football game or other programming, why not Skype video them and have a video conversation on TV while continuing to watch.

Tags: Entropic, Skype, Social TV, Social Media, Xbox, set top box, SoC, multi-screen broadcast, Comcast, Xfinity, video call, interactive TV, video chat

05/24/2012

Delivering Value in a Multi-Screen Environment

Today's viewers are used to engaging via multiple devices. Bringing a second layer of associated content, either advertising, social media, or purely informative, is the latest way for operators to further engage with their audiences and create new revenue streams.

Tags: Crawford Media, content enablement, content management, Social TV, digital library, interactive media, media asset management, metadata strategy, digital media, multi-screen,

05/24/2012

Reduce Time to Market with HTML5 and App Testing Partners

Software testing always seems to take more time than operators have, especially in a multi-device environment. Having a trusted third party to perform the first 80% of the testing can significantly decrease time to market.

Tags: Cable Show, itaas, HTML5, interactive guide, tru2way, ebif, interactive tv, video delivery, application delivery, cable tv, set-top box, application testing,

05/24/2012

Interview with Interact

TMC’s Stefanie Mosca speaks with Ed McKee, Director of Marketing, Interact

Tags: Interact, ITEXPO East 2012

02/17/2012

Interview with Interactive Intelligence

TMC's Managing Editor Julian Kenny speaks with Tim Passios Business Director, Solutions Marketing
, Interactive Intelligence

Tags: Interactive Intelligence

02/17/2012